Frequently Asked Questions

Top Questions

1. Why should I subscribe to VetPrep?

VetPrep is a study resource with numerous features not available elsewhere to assist you in passing the NAVLE®. With its interactive, on-line format, VetPrep customizes your study sessions by creating detailed reports on your progress in all subject areas. This will allow you to allocate your study time to the areas that will help you most on your exam. The database also remembers the questions that you answer incorrectly and asks you those questions again until you get them right. Randomization of the answer choices prevents you from memorizing the location of the correct answer and helps you to actually learn the subject matter.

VetPrep has the most extensive question database of its type with well over 3,000 questions and detailed answer explanations which serve as key learning material. VetPrep has an extensive veterinary and technical staff that keeps material relevant and up to date in all specialty areas.

The practice questions are formatted similarly to that of the actual exam, allowing you to become more familiar and comfortable with the types of questions on the exam and the process of navigating through this type of test. The database covers topics most relevant and commonly covered on an entry level exam, and excludes most of the minutia that would be less efficient for you to study. In short, VetPrep is the interactive, straightforward, and to the point way to prepare for a veterinary board exam.

Hundreds of VetPrep PowerPages provide focused review pages on important topics for your preparation. Also added are PowerLinks which take you to some of the best websites for information about specific topics for review. You can link to these pages from questions about those topics by clicking the link on the explanation page. You can also access the list of these pages from your account homepage.

Premium users also gain access to hundreds of PowerLectures. These brief lectures provide review on important NAVLE® topics. They are given by experts in their respective fields and are intended for pertinent and condensed review.

2. What is the VetPrep Guarantee?

VetPrep is confident that anyone who completes the VetPrep course will pass the NAVLE® exam on their first attempt. This is largely due to the question recycling aspect of VetPrep which essentially forces students to learn all of the material in order to make it through the entire course.

Therefore, VetPrep will pay for your VetPrep re-subscription if you do not pass the NAVLE® exam. In order to qualify for a free re-subscription, you must have completed the full VetPrep course by finishing all (or at least 80% of all) practice questions and timed exam questions before the date of your NAVLE® exam. If you did not pass the NAVLE® exam, contact VetPrep support for instructions on how to submit the materials necessary to process your re-subscription.

3. Who writes VetPrep questions?

Over 40 clinician veterinarians contribute and edit content. There are specialists in every major area that respond to student questions in addition to our outstanding customer and technical support staff. These veterinarians represent a mix of renowned experts and specialists as well as veterinarians with recent NAVLE® experience. This means that if you read a question and feel that you may have learned something differently, an e-mail to our support desk will be forwarded to an expert in that veterinary area so that you can receive an up to date response that you can trust. For a list of our contributors go to our authors page.

Questions, Exams, and Features

1. Can I answer the questions in VetPrep more than once?

Through the course, you will take many questions at least twice, once in a practice mode and once in a practice exam. There are some questions that will appear only in one module but have the content and concept reinforced in the other section. This change was made based on student feedback that short, to the point questions are the most efficient way to learn key points.

The question recycling aspect of VetPrep is one of its unique and special features. This feature forces the user to learn all of the material in order to successfully complete both sections of the program. VetPrep feels that anyone who has learned all of the material in the course should be in spectacular shape going into their exam.

Once you have correctly completed questions, they will not be asked to you again, however, you can go back to review individual questions in the review and stats area of the program and in the missed questions area of the course.

2. Question Bank Resets & Access to Material

An active subscription entitles you to access all questions in Practice Question and Timed Exam modes until you have answered each question correctly. Because your individualized statistics (which can provide valuable guidance in your studying) are based on your question history, we are unable to reset your question bank.

Once you have completed the program by answering all questions correctly, you continue to have access to all questions through your Review pages. Therein, you will find a history of every question you have answered, including answer explanations. In this way, all of the material remains available to you for the duration of your subscription.

Additionally, Premium subscribers also have access to the Pile of Done - a flashcard-like interface that randomly cycles through correctly answered questions in a format similar to traditional Practice Questions. The feature is activated for Premium subscribers once 80% of questions have been answered correctly and, once unlocked, is available for the duration of your subscription. Since the questions have all been previously correctly answered, your answer selections in Pile of Done mode will not be recorded, and you will never run out of questions.

3. How many practice exams are there?

The practice exam question database contains over 2,000 questions. Exams can be taken at varying lengths - anywhere between 5 and 60 questions per exam. So depending on the number of questions you take per exam, there will be a minimum of between 34 and 400 exams. However, you should note that if you miss questions in these exams, they will be recycled with answer choices re-ordered and asked again in a subsequent exam so you actually will have more than that number of exams depending on how well you do.

4. Are VetPrep questions taken from actual NAVLE® material?

No. VetPrep questions are original and copyrighted and are not taken from previous NAVLE® material. Printing, distributing, or any other use of the questions, answers, explanations, photographs, or other material at this site is strictly prohibited without express written consent from XPrep Corp.

Any person or company claiming to use NAVLE® material without their express consent is in violation of their code of conduct and use of such materials is illegal and could result in license forfeiture. VetPrep is a successful review program because the questions in the course cover a wide array of topics that an entry level veterinarian would be expected to know. By providing detailed explanations with many questions, even if the question on the topic is not the same on your NAVLE®, the material you have learned will help you reason your way to the best answer.

5. What do I do if I find a typographical error or believe a question, answer, or explanation contains an error?

If you believe there is an error in a question, please copy and paste the question to VetPrep Support and indicate what you believe to be incorrect. If you have a reference for your viewpoint, feel free to include it. The VetPrep team meets weekly to review any questions about the course material and to make modifications and additions as needed. When needed, VetPrep may also contact an appropriate specialist to obtain the most definitive answer to your question which can take some additional time.

6. What is a VetPrep PowerLecture?

A VetPrep PowerLecture is a focused and brief lecture on an important NAVLE® review topic. The goal of the PowerLecture is to keep information pertinent and condensed. There are over 150 concise PowerLectures which range in length from around 1-10 minutes each.

7. How do I access the VetPrep PowerLectures?

VetPrep PowerLectures are available to users who have upgraded to a "Premium" account. VetPrep PowerLectures are often associated with specific questions, and linked to from those questions. Additionally, the Premium user may scroll through all available lectures by clicking on the VetPrep PowerLectures link on their home page.

8. What is the format of VetPrep PowerLectures?

VetPrep PowerLectures are broadcast via our VetPrep Webcasting Interface which provides streaming audio and lecture slides from VetPrep experts.

9. How many times can I view a PowerLecture?

VetPrep Premium subscribers will have unlimited access to PowerLectures.

10. Can I still sign up for VetPrep PowerLectures even after I signed up for VetPrep Standard?

Users are welcomed to upgrade their subscription at any time to gain access to VetPrep PowerLectures.

11. What if I only want to sign up to VetPrep PowerLectures without signing up for the VetPrep Question Database?

Users must be registered with a VetPrep subscription in order to have access to VetPrep PowerLectures.

12. Who are the lecturers for VetPrep PowerLectures?

The VetPrep team has compiled experts from around the country to provide review lectures in the areas of their expertise specifically geared for NAVLE® Board Examination preparation.

13. What is VetPrep Mobile?

VetPrep Mobile is a version of VetPrep optimized for easy and fast accessibility by a mobile device. This allows you to access your account and take practice questions via your iPhone, smartphone, tablet or any other mobile device.

14. Do I have to pay for VetPrep Mobile?

VetPrep Mobile is free to all users subscribed to VetPrep.


1. How long is my VetPrep subscription valid?

Depending on the plan you select, a VetPrep subscription is typically valid for 45, 90, or 180 days from the date of payment.

2. Are partial subscriptions available?

No, partial subscriptions are not offered at this time.

3. Can I extend my subscription if my account expires?

VetPrep allows 30 day subscription extensions. The cost for a 30-day extension is US $45. Smaller increments are not available. One week prior to subscription expiration, you will automatically be provided a link on your homepage to sign up for an extension if desired.

4. Can I share my VetPrep account?

VetPrep prohibits sharing of your account and monitors all account activity. VetPrep reserves the right to cancel a subscription if unauthorized use is suspected. Additionally, sharing of accounts will alter your personalized performance record and reduce the number of questions you have available to take.

5. How can I become a student representative?

Student Representatives


1. I am unable to register for an account with VetPrep. What can I do?

The most common cause for registration failure comes from an incorrect billing address, name, credit card number, or credit card expiration date. Please make sure these are all correct before submitting your registration. Discrepancies with any of this information may cause your registration to fail. It is for your own security!

If you are confident that you have input all of the information correctly but still get the same error message repeatedly, contact VetPrep support so that we can determine the cause of your registration failure and help you to sign up.

2. Why can't I login to my account?

Check your Internet browser settings to make sure that cookies, Java, JavaScript, and pop-ups are enabled. Check out for detailed instructions on how to enable these functions within your Web browser. While we support Internet Explorer, Mozilla Firefox, and Apple Safari, if these suggestions do not work, please download the Google Chrome web browser. It is free and safe to download.

3. I was just using my account, but now I can't log back in and it tells me, "Your session is no longer valid because your account is logged in from another location." What should I do?

This is a security function that protects your account from others trying to use it illegally. If you encounter this message, you must wait 15 minutes before you will be allowed to log back into your account. To ensure this does not happen to you, use the "Logout" link at the top left of the window when you are finished studying, then close all browser windows.

Another reason why this may happen is because of an intermittent Internet connection. This means that you may lose your Internet connection, or it is reset for a brief period of time (could be under a second), and hence the server sees you are already logged in. Please wait 15 minutes before trying to log in again, and you may continue studying with VetPrep!

If you suspect that someone may have obtained your password and is using your account, contact VetPrep support immediately.

4. How can I change my password?

To change your password, please do the following:

  1. Login to your account.
  2. Click Account Info in the upper right corner of your VetPrep homepage.
  3. Click the Edit button at the bottom of the Account Info Page.
  4. Type a new password in the password box. Be careful as the letters are not displayed.
  5. Click the save button at the bottom.

5. When I try to log in, I am unable to do so and the screen says "Uh Oh, please login." What do I do?

Check your Internet browser settings to make sure that cookies, Java, JavaScript, and pop-ups are enabled. Check out for detailed instructions on how to enable these functions within your Web browser. While we support Internet Explorer, Mozilla Firefox, and Apple Safari, if these suggestions do not work, please download the Google Chrome web browser. It is free and safe to download.

6. What are the system requirements to use VetPrep?

VetPrep requires an Internet connection. High speed connections will be most efficient for study purposes. VetPrep is optimized for use with the Google Chrome web browser (which can be downloaded for free). It is compatible with most other web browsers including Internet Explorer, Mozilla Firefox, and Safari, provided that they are Javascript enabled, and allow both cookies and pop-ups.

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