Terms & Conditions
As used herein, the phrase "Terms and Conditions" shall mean all of the terms and conditions set forth below, together with the description, pricing, and other aspects of the applicable products and services found at www.vetprep.com that you order from VetPrep ("VetPrep", "we" or "us"). The Terms and Conditions shall apply to your purchase of a VetPrep product subscription (a "subscription"), its related products and services, and use of VetPrep Websites. Please read the Terms and Conditions carefully before registering for any subscriptions or using the Websites in any manner.
These Terms and Conditions apply to the VetPrep Websites and include, without limitation, related mobile sites, landing pages, microsites, VetPrep profiles and social media sites, and any other digital services operated or used by VetPrep (collectively referred to as the "Websites").
1. Subscription Status and Contract Formation. By registering for a subscription, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.
2. License. Subject to the other provisions set forth herein, VetPrep grants you a nonexclusive, nontransferable license to use the Websites and the services therein subject to these Terms and Conditions for a period beginning on the date we accept your order and ending on the earlier of: (a) the date the applicable subscription ends pursuant to the specific Terms and Conditions of the applicable subscription that you order on www.vetprep.com; or (b) the date your subscription is terminated pursuant to other specific terms set forth herein. It is your sole responsibility to properly protect your login information, including your username and password, from use by third parties. You may use the Websites and VetPrep Content (as defined below) for your noncommercial personal use and for no other purpose. Individual accounts are for that individual only. Sharing of accounts is a material breach of these Terms and Conditions and shall result in the immediate cancellation of your subscription and account without refund.
3. Indemnity. To the fullest extent permitted by applicable law, you shall defend, indemnify, and hold us harmless from and against all claims arising from or in any way related to use of the Websites and/or related products by you, a violation by you of these Terms and Conditions and/or the subscription plan, or any other actions connected with your use of VetPrep products and services.
4. User Obligations. As a precondition to use the Websites and obtain a subscription, you warrant and guarantee that you will abide by, without limitation, all applicable local, state, national, and international laws and regulations with respect to your use of VetPrep Websites (and related products and services) and not interfere with the use and enjoyment of the Websites by other users or interfere with VetPrep operation and management of the Website. You unconditionally agree that you will not use the Websites to upload, download, post, email, transmit, or otherwise make available any Content, including through any attachments thereto:
(a) that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
(b) that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as, but not limited to, inside information, proprietary and confidential information learned or disclosed as part of employment relationships, or under nondisclosure agreements);
(c) that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party;
(d) that contain any unsolicited or unauthorized advertising, promotional materials, or spam;
(e) that contain any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
(f) that may intentionally or unintentionally violate any applicable local, state, national, or international law; and/or
(g) that is prohibited by these Terms and Conditions, or to solicit the performance of any illegal activity or other activity that infringes the rights of VetPrep or others.
5a. Cancellation - Full Subscriptions. You may cancel your subscription and receive a full refund, less a processing fee of fifteen (15) dollars at any time within twenty-four (24) hours of purchase before utilizing any part of VetPrep's online database, prep questions, PowerPages, PowerLectures, or practice exams. You may cancel your subscription and receive a refund of seventy-five (75) percent of the subscription fee, less a processing fee of fifteen (15) dollars, at any time within ten (10) days of purchase before answering a maximum of one hundred (100) questions. There is no refund after more than ten (10) days. To cancel your subscription within the time period(s) allowed, please contact our support team. Your failure to adhere to the Terms and Conditions may also result in the cancellation of your subscription by us without refund.
5b. Cancellation - Extensions. If you cancel within twenty-four (24) hours of purchasing an extension, we will refund you the extension price, less a processing fee of fifteen (15) dollars. If you cancel more than twenty-four (24) hours after purchasing or after answering more than one hundred (100) questions, you will not be eligible for a refund.
5c. Cancellation - iTunes App Store. Subscriptions purchased in the VetPrep iOS app through the iTunes App Store are only eligible for a refund directly through Apple. VetPrep is unable to refund in-app purchases; however, customers should contact our support team, and we will provide the steps necessary to request a refund from Apple. Please note that a refund from Apple is not guaranteed, regardless of the circumstances, and is out of VetPrep's control.
6. Question Resets and Extensions. VetPrep cannot reset your question bank.
If you do wish to restart the program with a clean slate (losing access to your individualized statistics and question history and having all questions made available in your active question pool), you will need to purchase a new account. Should you decide to do this, please contact our support team as there is a good chance that you may be eligible for a discount on the new account purchase.
VetPrep allows thirty (30) day subscription extensions. Smaller increments are not available. Seven (7) days before your VetPrep subscription expires, you will automatically be prompted to sign up for an extension if desired when logged into the web version of your account. The extension option remains available for twenty (20) days after your subscription expires. Extensions are not available thereafter.
7. Minimum Hardware Specifications. VetPrep requires an Internet connection. High speed connections will be most efficient for study purposes. VetPrep is optimized for use with Chrome and Firefox web browsers. It is compatible with most other web browsers, provided they are Javascript-enabled and allow cookies. VetPrep is also compatible with Apple's Safari for MacOS X.
VetPrep Mobile is optimized for Android and iOS devices. It is also compatible with the latest mobile devices. Compatibility with older smartphones is not guaranteed.
8. Attendance of Live Webinars. In order to attend live webinars, you must register in accordance with our standard procedures for such events.
9. Faculty and Administrator Access. Accounts purchased by colleges, universities, or other organizations on a user's behalf are eligible for faculty and administrator statistics review. Faculty or administrators will have the ability to view the user's progress and other performance data. Information viewable by designated faculty and administrators includes how much of the program each user has completed, the percentage of the questions each user has answered correctly when each user has logged in, statistical data on user progress, and accuracy data on practice questions and timed exams. Faculty and Administrator Access is read-only and does not permit those individuals to log in to user accounts or view sensitive information such as passwords.
10. Trademarks and Copyrights: Content. The Content of VetPrep includes, without limitation,
(a) VetPrep trademarks, service marks, logos, brands, brand names, and trade names (collectively "VetPrep Marks");
(b) information, data, materials, interfaces, computer code, databases, products, services, software applications and tools, text, images, and photographs; and
(c) the design, structure, selection, assembly, coordination, expression, functionalities, applications, look and feel, and arrangement of any Content contained in or available through the Websites (the items identified in subsections (a) (b) and (c) shall be collectively referred to herein as "VetPrep Content" or "Content").
VetPrep Content is the property of VetPrep, its licensors, sponsors, partners, advertisers, content providers, or other third parties and is protected by law. The reproduction, transmission, distribution, sale, publication, broadcast, circulation, or dissemination of any VetPrep Content by you, or by you through any other person or entity, is strictly prohibited and unlawful unless express written consent is separately obtained from the owner of such Content. You may not alter, delete, obscure, or conceal any copyright or other notices appearing in any VetPrep Content.
11. Interruptions in Service. There is no guarantee of a minimum number of live webinars or programs during the term of any subscription, and live events are subject to cancellation based on minimum attendance requirements and other factors that may be outside of our control. While every effort is made to keep our Websites and your access to Content up and running 24/7 (other than for scheduled maintenance), there can be no guarantee of uninterrupted service, and we take no responsibility for, and will not be liable for, our Websites being temporarily unavailable due to technical issues beyond our control. VetPrep will not approve requests for free extensions based on personal issues, which include but are not limited to ISP connection problems, time constraints, PC incompatibility, etc.
12. Price and Payment Method. The prices for our subscriptions and the offering and acceptance of promotions, vouchers, or discounts (including for any extensions) are made at our absolute discretion and are subject to change. Payment for all products and services must be made by credit or debit card. We accept payment with Visa, Mastercard, American Express, and Discover. We reserve the right to change the payment methods we accept at any time.
13. Use of Website and Content outside of the United States. VetPrep makes no claims regarding access or use of VetPrep Websites or the VetPrep Content outside the United States. If you use or access the Websites or the VetPrep Content outside of the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction as well as these Terms and Conditions.
14. Warranty. We warrant to you that your purchased subscription will conform with its description on our Websites and be reasonably fit for the purposes for which products and services of that kind are commonly supplied. YOU AGREE TO USE OUR PRODUCTS AND SERVICES AT YOUR OWN RISK. VETPREP DOES NOT GUARANTEE THAT YOUR USE OF OUR PRODUCTS OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. OTHER THAN AS EXPRESSLY WARRANTED IN THESE TERMS AND CONDITIONS, THE PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR SUBSCRIBER'S USE WITHOUT WARRANTIES OR CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY. WE DO NOT MAKE ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, OR NONINFRINGEMENT.
15. Liability. OUR ENTIRE LIABILITY ARISING FROM THIS AGREEMENT, WHETHER IN CONTRACT OR TORT, WILL NOT EXCEED THE THEN-EXISTING PRICE FOR YOUR SUBSCRIPTION. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VETPREP SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS) ARISING OUT OF THIS AGREEMENT.
16. Written Communications. Applicable laws require that some of the information or communications we send to you should be in writing. When using our Websites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Websites. For contractual purposes, you agree to this electronic means of communication, and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
17. Transfer of Rights and Obligations. This agreement is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge, or otherwise dispose of this agreement or any of your rights or obligations arising under it without our prior written consent. We may transfer, assign, charge, subcontract or otherwise dispose of this agreement, or any of our rights or obligations arising under it, at any time during the term of this agreement.
18. Intellectual Property Rights. We are the owner or the licensee of all intellectual property rights as to our Websites, the material and contents on our site, and all live in-person and online programs and workshop materials, whether registered or unregistered. These works are protected by copyright laws and all such rights are reserved. You must not use any part of our copyright materials for commercial purposes without first obtaining a license to do so from us and our licensors.
19. Third Party Information, Advertisements and Websites: Exclusion of Liability. Use of the Internet and the Website is solely at your risk and is subject to, without limitation, all applicable local, state, national, and international laws and regulations. Unless expressly required by law, VetPrep does not and cannot guarantee the confidentiality or security of any communication or other material transmitted to or from the Website over the Internet or other communication networks. The Website may contain advertisements, but the inclusion of advertisements on the Website does not imply endorsement of the advertised products or services. VetPrep shall not be responsible for any loss or damage of any kind incurred as a result of the presence of such advertisements on the Website. The Website also may feature materials, information, products, and services provided by third parties. Any such information, including but not limited to articles, opinions, advice, statements, services, offers or other information made available by third parties such as content providers and other users of the Website are those of the respective third party and not of VetPrep or its affiliates. VetPrep makes no representation with respect to, nor does it guarantee or endorse, the quality, non-infringement, accuracy, completeness, timeliness, or reliability of such third-party materials, information, services or products. Please note that some of the links listed on this site may contain affiliate links.
20. Events Outside Our Control. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this agreement or with respect to a subscription that is caused by events outside of our reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following: pandemics, strikes, civil commotion, riot, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, flood, earthquake, or other natural disaster.
21. Waiver. If we fail, at any time during the term of this agreement, to insist upon strict performance of any of your obligations under this agreement or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under this agreement, such failure will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these Terms and Conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
22. Entire Agreement; Severability. These Terms and Conditions and any instruments or materials expressly referred to herein constitute the entire agreement between us with respect to your subscription and supersede all previous discussions, correspondence, negotiations, arrangements, understandings, or agreements between us relating to your subscription. You acknowledge that, in entering into this agreement, you have not relied on any representation or warranty that are not set out in these Terms and Conditions or referenced herein. If any of these Terms and Conditions or any provisions of this agreement are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.
23. Our Right to Vary These Terms and Conditions. We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system's capabilities. You will be subject to the Terms and Conditions in force at the time that you purchase your subscription from us unless any change to those Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to all purchases previously placed by you), or if we notify you of the change to those Terms and Conditions before your extension and you do not cancel such subscription (in which case we have the right to assume that you have accepted the change to the Terms and Conditions). If you are offered a payment plan for a subscription, that offer is only valid for the term of that subscription and that payment plan may not apply to future subscriptions.
24. Termination. VetPrep may terminate your account and remove and discard any of your Content at any time without notice for any reason. We will not be liable to you or any third-party for any termination of your access to the Website. You may also delete or disable your account at any time. Your obligations to us, our affiliates and our respective third-party service providers relating to your use of the Websites and/or products purchased on or through the Websites prior to termination shall continue after termination.
25. Law and Jurisdiction. You agree that all matters relating to these Terms and Conditions (including, but not limited to your access to or use of the Websites), including all disputes, will be governed by the laws of the State of Wisconsin without regard to its conflicts of laws provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in Waukesha County, Wisconsin, and waive any objection to such jurisdiction or venue. Any claim under these Terms and Conditions must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred.
26. Privacy Policy. VetPrep's "Privacy Policy" can be found at https://www.vetprep.com/privacy.jsp and is incorporated into these Terms and Conditions by this reference. By using the Websites, you agree to comply with, and be bound by, these Terms and Conditions and VetPrep Privacy Policy.
